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Why You Should Consider The Credit Union Difference

Why You Should Consider The Credit Union Difference

Company News

From the outside, banks look sophisticated and glamorous. There’s all that hype, glossy advertising and flashy logos. But, when it comes down to it, those things don’t matter much. What counts is how each institution will look after your money and what kind of service you can expect from them. And, while banks and credit unions offer nearly identical services and account choices, there are some subtle differences.


As a credit union member, you can expect to have a much more rewarding and meaningful experience. Because credit unions are member-owned and not-for-profit, they are more attuned to the needs of their members and are not driven by investors or their bottom line. Credit union members own a piece of the institution, and the revenue created through operations gets returned to members in the form of better rates, technology enhancements and more.


Let’s take a quick look at some of the benefits you can enjoy as a member of Mutual Security Credit Union.

1. Highly personalized service
Credit unions are well known for the highly personalized and attentive service they provide to members. A 2017 American Customer Satisfaction Index Finance and Insurance Report found that members rate credit unions as having better service than banks, scoring an average of 82 out of 100. It’s part of what makes credit unions unique.

When you step through the door of Mutual Security Credit Union, know you’ll always be welcomed by familiar faces, warm smiles and friendly greetings. There are no impersonal tellers who don’t know you or your financial situation — just our helpful service representatives who treat you like family. No matter your age or stage, we’re happy to guide you through any monetary challenge and assist you in reaching your financial goals.

At Mutual Security Credit Union, our outstanding member service means we’re personally invested in your financial well-being and only want to see your success. To that end, we’ll work with you to navigate the financing process, and find the loan that’s right for you.

We also host financial education seminars for members and the larger community throughout the year, enabling you to broaden your money knowledge and to learn how to make smarter financial choices.

2. Increased value for your money
As a not-for-profit cooperative, credit unions have modest overhead and marketing expenses. Mutual Security Credit Union is proud to pass these savings on to you in the form of low or no account fees, better loan terms and higher dividend payments on your savings.

At Mutual Security Credit Union, we don’t have outside investors to answer to. This enables us to be more attuned to your needs without worrying about increasing our own worth. Our not-for-profit status frees us to offer you optimal terms on share certificates, savings accounts and more. It’s more money in your pocket just for being a member of Mutual Security Credit Union.

3. A voice in how the credit union operates
As mentioned, credit unions do not need to answer to stockholders. Instead, Mutual Security Credit Union is member owned, operating with only your best interests in mind.

As a full-fledged member of Mutual Security Credit Union, you have a voice in how your credit union runs. You are invited to cast your ballot in our elections in which we vote on a volunteer board of directors. Our board comprises members of the credit union, just like you. This means the decisions they make will always be advantageous to our membership and to the general community instead of trying to pander to outside stockholders. We’re all about doing what’s best for our members.

4. A chance to give back to the community
Here at Mutual Security Credit Union, we’re strong believers in giving back to the community. We believe that with financial literacy, health and wellness, a safe place to call home, and a sustainable environment we can create prosperity and success for everyone's well-being in our communities.

To that end, we support many community initiatives and organizations, and we are committed to making decisions that benefit the entire community.

When you choose Mutual Security Credit Union, you’re choosing to give back to the community, too. You can take pride in knowing your money is being invested in your community to create meaningful impact through greater prosperity for you and your neighbors.

As a member of Mutual Security Credit Union, you are entitled to enjoy all of these benefits and so much more. Whatever your particular needs are, we’re here to help you manage your finances every step of the way. Call, click, or stop by Mutual Security Credit Union today to learn how to make your membership work for you in the best way possible.

Experience the credit union difference.

About Mutual Security Credit Union

MSCU is a Credit Union in Connecticut, open to everyone who lives, works, worships, or attends school in Fairfield, Litchfield, and New Haven County.