We are excited to announce that we achieved a Net Promoter Score (NPS) of 73 this year! A Net Promoter Score is used to measure customer loyalty and identify areas to improve by calculating the difference in percentages of promoters and detractors. For credit unions, the average NPS hovers around 60, consistently outperforming the broader banking industry, which averages 30, according to an article by CUInsight.
We are thrilled to have a strong member base and look forward to finding more opportunities to enhance our offerings and better our customer service! As our way of saying thank you to those who participated in providing feedback, we randomly selected 5 winners to receive a $100 Visa gift card! Congratulations to John B., Desmond B., Matthew S., Charles M., and Jose M.!
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